Returns & Refunds

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Contact us first

Email info@hhsupplies.co.uk with your order number, the items concerned and whether you wish to cancel, return an item or report a fault. We will provide return instructions. Our address is H&H Supplies, 19 St Andrews Road North, Lytham St Annes, FY8 2JF.

Changing your mind — consumer online orders

For most goods bought online as a consumer, you can tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to return the goods. Legal exceptions can apply, including certain personalised goods. Please handle goods only as needed to establish their nature, characteristics and function.

Refunds

For a qualifying cancellation, the refund includes the cost of standard outbound delivery. Any extra cost of a premium delivery service is not included. We refund within 14 days after receiving the returned goods or evidence of return, as applicable. A deduction may apply for handling beyond what is necessary to inspect the goods.

Faulty, damaged or incorrect goods

Contact us with details and, if helpful, photographs. Your statutory rights are unaffected by this policy. Please contact us before arranging a return so we can agree the appropriate next step.

Trade purchases

Consumer cancellation rights do not automatically apply to business purchases. Contact us to discuss the return arrangements for your order.